_{1.Terms and Conditions
2.Privacy Policy
3.Return and Refund Policy}

1.Terms & Conditions : 

GENERAL TERMS AND CONDITIONS

The present general conditions govern the use of the ARTEI PHIRE website.

This site is owned and operated by Artei-Phire.

By using this site, you indicate that you have read and understood the terms and conditions of use and that you agree to abide by them at all times.

‍Type of site: e-commerce.

Intellectual property and Copyrights

All content published and made available on this site is the property of Artei-Phire and its creators. This includes, but is not limited to images, texts, logos, documents, downloadable files and everything that contributes to the composition of this site.

Artei-Phire and its team are the holders of all copyrights materials and product makes and designs.

User contributions

Users may post the following information on our site:

• Public comment
• By posting publicly on our site, you agree that you are not acting illegally or in violation of the acceptable use policy listed in this document.

Accounts

When you create an account on our site, you agree :

-That you are solely responsible for your account and the security and confidentiality of your account, including any passwords or sensitive information attached to it, and that all personal information you provide to us through your account is current, accurate and truthful and that you will update your personal information if it changes.

-We reserve the right to suspend or terminate your account if you use our site illegally or violate the acceptable use policy.

Sales of Goods and Services

This document governs the sale of goods made available on our site.

The goods we offer include:

-Artei-Phire Perfumes and related cosmetics.

The goods related to this document are those goods that are displayed on our site at the time you access it. This includes any products listed as being out of stock.

Any information, descriptions or images we provide about our goods are described and presented as accurately as possible. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of every product or service we provide.

Payments

We accept the following methods of payment on this site:

-Credit cards : Visa , Mastercard and American Express .

When you provide us with your payment details, you are confirming that you have authorized the use of and access to the payment instrument you have chosen to use. By providing us with your payment details, you are confirming that you authorize us to charge the amount due to that payment instrument.

If we believe that your payment has breached any law or any of our terms of use, we reserve the right to cancel your transaction.

Transport and delivery:

When you make a purchase from our site, you agree and acknowledge to provide a valid email and shipping address for the order. We reserve the right to change, reject or cancel your order whenever necessary. If we cancel your order and have already processed your payment, we will give you a refund equivalent to the amount you paid. You agree that it is your responsibility to monitor your payment method. Although we aim to provide you with an accurate estimate of shipping times and costs, these may vary depending on but not limited to :

-Location.

-Time and date of purchase.

-Courier service.

-Any unforeseen circumstances.

Refunds:

Refunds for goods

We accept refund requests on our site for products that meet one of the following requirements:

• The product is broken.
• The product is not as described.
• Change of mind.
• The product does not meet the customer's expectations.

Refund requests can be made within 72 hours of receiving your goods.

Returns:

Please follow this procedure to return your items by our designed courier service:

Please email us at support@artei-phire.com within 72 hours of receiving your product.

You will receive a reply within 24 hours with instructions and a return form.

Limitation of liability:

Artei Phire or one of its employees will be held responsible for any problem arising from this site. Nevertheless, Ben Aydi Lalla Fatouma Mint and its employees will not be held responsible for any problem arising from any irregular use of this site.

Indemnity:

As a user, you hereby indemnify Artei Phire from any liability, cost, cause of action, damage or expense arising from your use of this site or your violation of any of the provisions set forth herein.

Applicable laws:

This document is subject to the laws applicable in British Columbia, Canada and aims to comply with its necessary rules and regulations. This includes  the Personal Information Protection and Electronic Documents Act (PIPEDA).

Severability:

If at any time any of the provisions set forth in this document are found to be inconsistent with or invalid under applicable law, such provisions shall be deemed void and shall be removed from this document.

All other provisions shall not be affected by such laws and the remainder of this document shall continue to be considered valid.

Changes:

These terms and conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure that they are aware of any updates.

If necessary, we will notify users by email of changes to these terms and conditions or post a notice on our site.

Contact:

Please contact us if you have any questions or concerns. Our contact information is as follows:

support@artei-phire.com

+(1) 778-751-5941

1216 W. 11th Avenue,

Vancouver, BC V6H 1K5, Canada

Effective date: DECEMBER 15th , 2023.

2.Privacy Policy

Privacy Policy

Last updated 10.10.2023

Privacy Policy and cookies.

A.Cookies:

These cookies conditions and terms ("Agreement") govern the use of cookies on this website ("Website"). By accessing or using the Website, you agree to be bound by this Agreement. If you do not agree to this Agreement, you should not use this Website.

Definitions:

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1.1. "Cookies" means small files that are stored on your device when you access and use the Website.

1.2. "Personal Information" means any information that can be used to identify you, such as your name, address, email address, or phone number.

Use of Cookies:

2.1. We use cookies on this Website to enhance your user experience and to collect information about how you use the Website. We may use cookies to remember your preferences, personalize content and advertisements, and analyze website traffic.

2.2. By using this Website, you consent to our use of cookies in accordance with this Agreement.

2.3. You can manage or disable cookies by adjusting your browser settings. However, please note that some features of the Website may not function properly if you disable cookies.

Types of Cookies:

3.1. We use the following types of cookies:

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3.1.1. Strictly Necessary Cookies: These cookies are essential for the Website to function properly. They enable basic functionalities like page navigation and access to secure areas of the Website.

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3.1.2. Performance Cookies: These cookies help us understand how you interact with the Website by collecting and reporting information anonymously.

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3.1.3. Functionality Cookies: These cookies allow the Website to remember your preferences and provide enhanced, personalized features.

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3.1.4. Targeting Cookies: These cookies are used to deliver relevant advertisements to you and measure the effectiveness of the advertisements.

Collection of Personal Information:

4.1. We may collect Personal Information through cookies in accordance with our Privacy Policy.

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4.2. We will not use Personal Information collected through cookies for any purpose other than as described in our Privacy Policy.

Third-Party Cookies:

5.1. We may use third-party cookies on this Website, such as Google Analytics, to analyze website traffic and improve our services.

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5.2. Third-party cookies are subject to the privacy policies of the respective third parties.

Changes to this Agreement:

6.1. We reserve the right to modify this Agreement at any time. Any changes will be effective immediately upon posting on the Website.

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6.2. Your continued use of the website after any changes to this Agreement will constitute your acceptance of the changes.

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B. Privacy Policy:

We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

Information We Collect:

We may collect the following information when you shop with us:

• Name.
• Address.
• Email address.
• Phone number.
• Payment details.
• Browsing and purchasing behavior.

How We Use Your Information:

We use the information we collect to:

• Process your orders.
• Manage your account.
• Administer our website.
• Monitor customer patterns to improve our website functionality.
• Send you marketing materials, if you have opted in to receive them.

How We Share Your Information:

We do not sell your personal information to third parties. However, we may share your information with:

• Payment processing companies.
• Delivery companies.
• Marketing service providers, if you have opted into marketing communications.

Your Rights:

You have the right to:

• Request access to the information we hold about you.
• Update or amend the information if it's inaccurate.
• Opt-out of marketing communications at any time.
• Request that we delete your information.

Security:

We use industry-standard technologies to protect your information from unauthorized access and unlawful processing. Payment details are encrypted, and website data is secured via SSL technology.

Changes to this Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant, will be communicated through email.

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Contact Us:

By using this Website, you acknowledge that you have read this Agreement, understand it, and agree to be bound by its terms and conditions.

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Please contact us if you have any questions or concerns. Our contact information is as follows:

support@artei-phire.com

+(1) 778-751-5941

1216 W. 11th Avenue,

Vancouver, BC V6H 1K5, Canada

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Effective date: December 15th , 2023.

3.Return & Refund Policy

Last updated 10.10.2023

A. Introduction

Thank you for shopping at Artei Phire. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the conditions under which products purchased from uscan be returned or exchanged.

B. Return Eligibility

• Time Frame: Items must be returned within 72 hours of the receipt.
• Condition: Items must be unused and in the same condition that you received them.
• Packaging: Items must be in the original packaging.
• Receipt: Please include a copy of your receipt or proof of purchase.

C. Return Process

1. Initiating a Return: Contact our Customer Service at support@artei-phire.com to initiate a return.
2. Shipping: Once your return is approved, we'll provide instructions for shipping the item back to us.
3. Costs: You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty or we sent the wrong item.

D. Refunds

• Approval: Once we receive your item, it will be inspected. We will notify you on the status of your refund after inspecting the item.
• Processing: If your return is approved, we will initiate a refund to your original method of payment.
• Timing: You will receive the credit within a certain number of days, depending on your card issuer's policies.
• Non-Refundable: Please note that sale items and gift cards are non-refundable.

E. Exchanges

• Eligibility: Exchanges are allowed for items of the same value, subject to stock availability.
• Faulty Items: For defective or damaged products, we offer a free exchange.
• Process: Contact our Customer Service to initiate an exchange.

F. Damaged Items

• Reporting: If you receive a damaged item, please report it to our Customer Service within 48 hours of receipt.
• Photographic Evidence: Include photographs of the damaged item and packaging for our records.
• Replacement: We will arrange for a replacement item to be sent to you at our cost.

G. Contact Us

If you have any questions on how to return your item or regarding our Return and Refund Policy, contact us at:

• Email: support@artei-phire.com

• Phone: +(1) 778-751-5941

Conclusion

Artei Phire reserves the right to modify this Return and Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

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Effective date: December 15th , 2023.

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